How to improve your Service

I’m working as Service Manager (SM) of three Projects.
Every project as an Operation Manager (OM) in charge of a certain number of Team Leaders (TL).
Under the Team Leaders a lot of operators do the job.
It’s a simple command chain that worked well till last year, when the need of maximizing efficency became the first target to achieve.
Ok, it’s time to find out a new way to do the same job with less operators, I thought,  but…
as a Service Manager I’m not so deep into the processes to redesign them,
my Operation Managers have a too narrow vision to change their processes keeping the whole three Projects Service working

 

Checkmate and now?

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